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FAQ - Customer Questions


Charge the Vibit for at least 3 hours - if possible using a different USB-C cord and power outlet (preferably a computer). If you find no success, please see the below instructions.

Still Not Working?

If your Vibit still isn’t working please email us at

→ Please send us a video of the problem and describe what you are experiencing.

For this, if you could firstly show the Vibit on charge with 3 solid lights (if possible) and then secondly, take the Vibit off charge and demonstrate the fault you're experiencing.

Once we receive the video and assess it, we can have a new one sent out with no need to post back the faulty Vibit.

  • If you’re having any trouble sending through a video, please see some suggestions below to assist you

1. Multiple emails: send through several shorter videos via multiple emails

2. Facebook Messenger (include name or order #):

3. Instagram DM (include name or order #):

4. Share via iCloud, google photos link etc

While charging the Vibit will display flashing lights. After about 3 hours of charging, the lights will turn solid to indicate a full charge. At this point, the Vibit will last about 120 minutes on the lowest setting (V1). On the highest setting (V3), the battery will last around 45 minutes. On V4 (when all 3 lights are illuminated), the roller will vibrate intermittently.

Every 15 minutes the Vibit will turn off as a safety switch, but it will turn back on when a button is pressed.

The great thing about buying from Vibit is that we provide 45 minutes of exclusive tutorials that instruct on exactly how to best use the ROLL for various ailments. Email into us once you make your order and we can send through the link!

Our 30 day money back guarantee means you can try any of our products for 30 days, risk free! If any Vibit product isn’t for you, even up to 30 days, return it for a fully refund, no questions asked. Emails us at for details on return shipping.

Depending on location, shipping typically takes between 4-7 days. Once shipped, we will send you a confirmation email with tracking details. Please be aware that sometimes these emails end up in spam or junk. If you haven’t received one of these emails please email us and we can send through tracking.

Unfortunately sometimes our courier will experience unexpected delays in transit and may not be able to deliver your package in the time frame promised. If the tracking link sent to you goes more than 5 business days without any updates please email us so that we can investigate with the courier.

Our customer service team works hard to get around to all inquiries as quickly as possible and you should receive a response within 24 hours. If you have not received a response within 24 hours please do not reply to your original email. Our email service sees this as a ‘more recent’ email and you will be moved down the priority line of messages to respond to.

Trouble Shooting

1. Please check you have removed the plastic covering on the back of the individual units. When received the individual units will have a plastic film on the bottom that will stop them from charging until they are removed. Ensure this protective film is removed from the underside of each unit to allow it to charge properly.

2. Please allow the TENS base + pieces to charge for at least 3 hours. While charging, the base control will have a flashing red light and the individual units will display a flashing white 'O'. Once fully charged, the red light on the base control will be solid and the individual units will either be blank, or display a solid white 'O'.

If you still believe that your device may be faulty, we do not want to inconvenience you with having to post back. We ask that you please send through a video demonstrating the problem you're experiencing. For this, if you could move the faulty unit to different charging stations showing that it does not light up. Once received we can have a replacement sent out asap, with no need to post anything back.

Still need help?

Contact us at!

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