Refund policy

Vibit wants you to be excited about your new purchase. However, if you need to return an item, Our Vibit team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from Vibit.com.au

Standard Return Policy:

• You have 30 calendar days from the date you received your Vibit order.
• Please be sure to include your original Vibit order number, or else our team will not be able to issue you a refund. If you cannot find your order number, please contact the Vibit Team before shipping your unit back, and they would be happy to find it for you.
• Only items that have been purchased directly from thevibit.com can be returned to Vibit. Vibit products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
• Vibit does not cover shipping costs for returns.
• Please ensure that the item you're returning is repackaged with all the cords, accessories and documentation that were included when you received it.

Refund Policy:

• Once the Vibit team receives and inspects your returned product, our accounting team will initiate your refund within 2-3 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.

Order Cancelations and Address Changes 

• Orders cannot be canceled or changed.
• If you cannot pick the unit up from the original address, the carrier will attempt to deliver up to 3 times and then hold your package at the closest Post Office.
• If you cannot pick it up there, it will be sent back to our warehouse.
• Vibit will then contact you to confirm a desired address change.
• If you would like a refund, upon delivery, you can refuse the package (do not sign) and it will be sent back to our warehouse where we will then contact you confirming your refund.